Avery Dennison, a global leader in materials science and manufacturing, sought to enhance its sales processes, customer service, and supply chain management through Salesforce. The project's objectives were to streamline operations, improve customer engagement, and optimize the supply chain for better efficiency and responsiveness.
Operating better in over 180 locations
The challenge lay in customizing Salesforce Sales Cloud and CPQ to accommodate Avery Dennison's complex product offerings and pricing structures. Integrating Service Cloud to elevate the customer service experience and implementing solutions to optimize the supply chain required a deep understanding of Avery Dennison's global operations and industry-specific needs.
The Salesforce integration provided transformative benefits:
Sales Cloud and CPQ streamlined the sales process, improving quote accuracy and reducing sales cycles.
Service Cloud enhanced the customer service experience, leading to higher customer satisfaction and loyalty.
The implementation facilitated better supply chain visibility and management, improving operational efficiency and responsiveness to market changes.
Avery Dennison's Salesforce project marked a significant step forward in its digital transformation journey, driving growth and operational excellence across its global enterprise.
